Refund policy

Last updated: October 8, 2026

Returns, refunds & cancellations

Ordinary products

You may request a change-of-mind return within 30 days after delivery. The product must be unused and returned with its original packaging, accessories and included materials. There is no restocking fee for an eligible return. You are responsible for return shipping.

How to request a return

Contact us through our contact page with your order number or other proof of purchase, the item you want to return and the reason. We will provide return instructions and the correct return address. Please contact us before shipping a return; some products ship directly from a supplier and may need to be returned to a different address.

If you do not have an order number or receipt, we can use other purchase information to locate and verify your order. We cannot approve a change-of-mind return if we cannot verify that the item was purchased from Speaker Village.

Refunds

After receiving and inspecting the return, we will notify you of the outcome and issue an approved refund to the original payment method. Your bank or payment provider may take additional time to post it. For change-of-mind returns after shipment, original outbound shipping charges, including the $35 standard shipping charge when paid, are not refunded. If your order received free shipping, we do not deduct our outbound shipping cost from your refund.

Damaged, defective or incorrect items

Please inspect your delivery and contact us promptly if an item is damaged, defective or incorrect. Include your order number, a description and, where practical, photographs of the item and packaging. Keep the packaging while we arrange the appropriate next step. We will help resolve the issue and cover necessary return shipping; the buyer-paid return shipping rule for change-of-mind returns does not apply to these cases. Contact us even if the product has been opened or used to identify a defect.

Order cancellations

Contact us as soon as possible to request cancellation. Ordinary orders, including ordinary backorders, can be cancelled without a cancellation fee before shipment. If the entire order is cancelled before shipment, we refund the full amount paid, including the original shipping charge. For a partial cancellation, we refund the cancelled items and any shipping charge attributable solely to them. If the order has already shipped, the applicable return process applies.

Special-order products — final sale

Products identified as special order before purchase are final sale and cannot be returned because you change your mind. We will clearly disclose special-order status and this restriction before you place the order. This restriction does not limit your rights concerning damaged, defective or incorrect goods, shipping delays, or any rights that cannot be excluded by law.

Special orders may be cancelled before we commit the order to the supplier. After that commitment, change-of-mind cancellations and returns are not accepted. We will disclose these restrictions before purchase. An ordinary backorder is not treated as a special order merely because it is temporarily out of stock. These terms do not limit applicable rights concerning shipping delays, damaged, defective or incorrect goods.

Sale, clearance and as-is merchandise

The same return terms apply to sale, promotional and clearance merchandise, and to merchandise labeled "as is." Products identified as special order before purchase remain subject to the special-order restrictions above.

Your rights and product support

This policy does not limit rights that apply under law. Manufacturer warranty coverage varies by product; contact us for help finding the applicable warranty and support route.

You are entitled to a written copy of this return and refund policy upon request. Contact us through our contact page to request one.